Is Progressive Insurance a good company to work for as a Claims Adjuster/Generalist?

Claims Adjuster/Generalist professionals working at Progressive Insurance have rated their employer with 3.3 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Claims Adjuster/Generalist Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Claims Adjuster/Generalist interview questions at Progressive Insurance .

Does Progressive Insurance pay Claims Adjuster/Generalist employees well?

Claims Adjuster/Generalist professionals rate their compensation and benefits at Progressive Insurance with 3.2 out of 5 stars based on 37 anonymously submitted employee reviews. This is 19.7% worse than the company average rating for salary and benefits. Find out more about Claims Adjuster/Generalist salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 898 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 824 reviews)); "Great work from home opportunity" ((in 477 reviews)); "Great culture and very family oriented" ((in 435 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 352 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 151 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews)); "Stress and heavy workload can be difficult." ((in 114 reviews))

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Progressive Insurance

Progressive Insurance Claims Adjuster/Generalist reviews

3.3

65% would recommend to a friend

(37 total reviews)

Tricia Griffith

71% approve of CEO

71% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

2.3

Work/Life balance

Claims Adjuster/Generalist employees have rated Progressive Insurance with 3.3 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Claims Adjuster/Generalist professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Claims Adjuster/Generalist professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37 reviews

4.0

Mar 27, 2023

Come prepared

Claims adjuster generalist

Recommend

CEO approval

Business Outlook

Pros

Excellent support from managers and teammates, fantastic benefts

Cons

Work/life balance is out of… balance. Learning curve is steep and long.

4.0

Nov 13, 2022

Good People

Claims adjuster/generalist

Recommend

CEO approval

Business Outlook

Pros

Great People! Great Benefits! Good Culture!

Cons

Tied to the phone - work volume is intense

2.0

Jun 5, 2022

Workload is completely unrealistic

Claims adjuster generalist

Recommend

CEO approval

Business Outlook

Pros

-Great coworkers/managers -Gainshare -Benefits -Work from home option

Cons

The workload is completely unrealistic. You get assigned cases every single day, expected to jump on them immediately, make yourself available for customer service calls for cases your not handling, handle total losses, set up repairs, etc. It hurts customer service because the adjuster is not able to get back to the customer as frequently as they should because they're buried under a mountain of work.

Viewing 10 - 12 of 37 Reviews

Jobs at Progressive Insurance

Claims Adjuster - Large Loss Injury Litigation

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Claims Adjuster Trainee

Spokane Valley, Spokane, WA

$26 - $28 /hr

(Employer provided)

View job

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Progressive Insurance

Progressive Insurance Claims Adjuster/Generalist reviews

Ratings by category

Ratings by demographic groups

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Come prepared

Good People

Workload is completely unrealistic

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