Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 630 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 630 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 909 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 809 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 474 reviews)); "Great culture and very family oriented" ((in 433 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 371 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 138 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 130 reviews)); "Stress and heavy workload can be difficult." ((in 108 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(630 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (630 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 630 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

630 reviews

1.0

Jun 21, 2023

Don’t recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is amazing and you have many opportunities to pick your schedule.

Cons

The customers are insanely rude and nothing is done to help reduce that. Progressive constantly raises prices yet gives their employees very little information to explain why to the customer. Calls can only be escalated to a higher up if the customer asks (and they don’t always ask even when it’s extremely necessary) and the metrics they expect you to meet are unfair and result in the CSR having to become a sales rep/harass customers. I’ve never had a job ruin my mental health quicker.

3.0

Jun 20, 2023

Do not recommend

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Manager was great. Benefits were good.

Cons

A lot of phone calls for the same issue so it was very repetitive and got boring really quickly.

5.0

Jun 20, 2023

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cares about people, great benefits,

Cons

Schedule may not always be the ideal schedule

Viewing 166 - 168 of 630 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist