Progressive Insurance reviews

3.9

74% would recommend to a friend

(1,733 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

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2K reviews

Reviews about "Culture"

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5.0
Mar 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Pays well, good benefits, lots of time off, flexible work arrangements, some innovative projects to work on and great co-workers. Also most decisions are based on data, and not subjectivity.

Cons

Projects take too long to develop because of too much unnecessary complexity, red tape, and a culture of slow IT development. I would say as bad as it is, Progressive is the best of its competitors.

4.0
Mar 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Employee and customer centric. Progressive makes it a point to recognize and appreciate their employees. Working on campus is wonderful. The cafeteria provides a plethora of food choices. They also have a convenient store and dry cleaner on site. The quiet rooms with reclining leather chairs are awesome. They have ongoing training to ensure that their customers are well taken care of. I no longer work for the company, but I will probably never switch my insurance because I have that much respect for the way they do business.

Cons

Being a phone rep can become monotonous.

2.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

-I worked WITH (not FOR) some great people - everyone was young, driven, tons of energy. I think our universal dislike of our bosses and customers brought us closer together. -You can advance quickly - I just didn't have the patience to stick it out. Within 6 months you can move to a different position (the field resolution representative position is what everyone wants and can easily get) -TRAINING is great- they sent me to Phoenix for 2 weeks - learned a bunch, but I partied like a rock star. They periodically send you to Phoenix or Cleavland for more training -Also, there is a ton of knowledge to be gained- you are literally on the front line, your insurance knowledge and claims handling abilities will become second to none if you succeed -Good pay to start out with - $45,000 out of college, and I had a 6% raise within 3 or 4 months of being there -Other insurance companies realize that Progressive trains their people well and that Progressive claims associates work like fiends

Cons

-Supervisors love micromanagement, as it is the only way they can justify their jobs -LONG HOURS- you stay until the work is done type of environment -General unhappiness and discontent among most employees -UNNECESSARILY STRESSFUL- most customers are alright, but every now and then you get claims where it can leave you pulling your hair out -Unrealistic expectations create many incentives to be dishonest, especially regarding the "diary" system and customer surveys -Your job performance is based around customer satisfaction surveys and meeting their metrics for performance, which are at times extremely difficult, but attainable if you don't mind staying until 10 or 11pm

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