Progressive Insurance reviews about "workload"

Unrealistic workload, not much room for growth

You will be contracted Salary for 40 hours a week - but given the workload of 60-70 hours a week and they threaten to demote or fire you if you don’t complete your tasks. My days often start by 6am and I work from home until the auto shops open, then I am gone until 6pm, and often work remotely again until 9pm to get the required work load done. Anything not completed bleeds into your weekend. You are told if you don’t finish, you will never be up for promotion. I was making less than minimum wage accounting for the hours I actually put in. When you don’t meet your markers, you get pulled in for reprimand or more “training” and blamed for not managing your time - but no one in management takes accountability for the work load. I’ve had days where I’m assigned shops that leave me with 4-5 hours of just driving to get to them all, and then expected to squeeze in 12 hours worth of actual work or the same work load as someone who doesn’t have to get to the rural shops, and then blamed for mismanaging time for not completing all tasks in 8 hours. It’s the worst job experience I’ve ever had. Every adjuster I’ve talked to has experienced the same. Management will tell you that sure, everyone puts in 60-70 hour weeks, but it makes up for the weeks there is little work to be done and balances out. I’ve been here three+ years and only experienced a total of three or four days where I could be done by 3pm - it has never once “balanced out”. When you speak up, you are told that some people just aren’t cut out for this - and the people who stay are the “cream of the crop”. This is so gross. I can’t fathom being told constantly after giving up my entire life for this role that the struggle is due to not being the best of the best - excuse me for not wanting to work less-than-minimum-wage and give up any semblance of work-life balance and never mind the wife and kids or missing sports games and dance recitals because I might get fired for not completing three employees worth of work. But sure - let’s put it up to Progressive only attracting and keeping the best of the best. No - you lose people over this behavior. It’s no wonder you can’t keep employees or hire people. I would avoid this company and insurance roles at all costs.

There's a lack of review of what employees go through with a high growth rate in the Illinois Auto Claims. Over 85% of the adjusters are in role less than a year and have no reliable mentor structure. Training programs are new and still being worked out. Everyone is expected to put in 10 to 12 hour days to be successful. They dangle promotions and growth opportunities to maximize performance. Most goals set are unachievable because the company is trying get back to an archaic idealized KPI that is not forward facing or account for the current environment. Almost every exit interview or survey shows that the main concern is an excessive workload.

workload, technology, upper management, pay

Heavy workload, poor work-life balance, can be extremely overwhelming when catastrophes occur in the area.

No work life balance with heavy workload

The workload can be overwhelming but management will support.

Large workload, poor training, pay doesn’t equal job roles

Almost as soon as the 12 weeks of training are over the work becomes overwhelming, workload is impossible to stay on top of and there is no support. Had to deal with a lot of very angry people. I realized about 6 months in I could not make it to the required 1 year mark.