Progressive Leasing Customer Service (CSR) reviews

Humiliation of new hires in front of entire class. Training is not adequate. Orientation trainer threatens punishment if you don't pass a first (surprise) test AFTER telling you not to worry, and they are there to help you succeed. You may not take any notes home to study, and are not informed of important things to remember for any tests. No integrity, Employees are NOT VALUED- at least not with the current trainer. Many are left sobbing in class, and during breaks. Trainer tells untoward personal stories for much of class, which causes loss of training time. You are sent to take calls with an other classmates instead of placing you with an experienced person to help. If employee has stomach issues beyond their control during class, be compassionate instead of making them feel at fault for running to the restroom for an emergency.

No sick time so if you called in sick then you received a point.