Is Progressive Leasing a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Leasing have rated their employer with 3.1 out of 5 stars in 76 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Leasing employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Leasing now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Leasing .

Does Progressive Leasing pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Leasing with 3.0 out of 5 stars based on 76 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Leasing.

What are the top reviewed jobs at Progressive Leasing?

Customer Service Representative (66) , Merchant Support (24) , Territory Sales Representative (23) , Collections Specialist (20) , Manager (13) , Software Engineer (13) , Supervisor (13) , Area Sales Representative (10) , Customer Service (10) , Senior Software Engineer (10) , CPA (9) , Product Manager (9) , Customer Payment Assistant (7) , Project Manager (7) , Sales Representative (7)

What are the pros of working at Progressive Leasing according to real employee reviews?

"The culture is great and they really care about the individual." ((in 94 reviews)); "Great benefits and growing exponentially." ((in 73 reviews)); "Great people and they take care of our customers." ((in 52 reviews)); "The pay is great and they offer a shift differential if you are on the evening shift." ((in 35 reviews)); "Leadership is great" ((in 28 reviews))

What are the cons of working at Progressive Leasing according to real employee reviews?

"Management is awful" ((in 31 reviews)); "Just had a recent layoff and it's the first time they're replacing with offshore contractors." ((in 12 reviews)); "Constant change in structure, had more than 5 managers in the timeframe of a year." ((in 10 reviews)); "always hired supervisor from outside instead of within the company." ((in 8 reviews)); "Angry callers, difficult merchants, Some favoritism" ((in 7 reviews))

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Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

3.1

89% would recommend to a friend

(76 total reviews)

Steve Michaels

88% approve of CEO

96% positive business outlook

Ratings by category

3.9

Career opportunities

3.8

Culture & values

3.4

Senior management

3.0

Diversity & inclusion

3.0

Compensation and benefits

2.7

Work/Life balance

Customer Service (CSR) employees have rated Progressive Leasing with 3.1 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Leasing is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

5.0

Nov 8, 2018

I LUV Prog!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Everything! I have never worked w/ a company that put some much love and care in how there employees are treated. The ppl here are so nice. Everyone on my team cares about one another and try to help each other. The HR lady always answers my questions and is nice. You will never go hungry here! There is free food and snacks but they by you lunch a lot too. I luv luv it here. I cant wait for the xmas party!

Cons

I have to work the day after thanksgiving. I was hoping to go by a new tv, but have to work instead. saving money I guess. hahaha

5.0

Jul 19, 2018

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company as a rule really does care about their employees

Cons

The salary could be better compared to other call centers in the area

5.0

Apr 17, 2018

A Great Place To Work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Great work environment - Solid leadership - Great benefits and competitive pay - Positive and motivational leadership

Cons

So far so good. No complaints.

Viewing 58 - 60 of 76 Reviews

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Progressive Leasing reviews FAQs

Progressive Leasing reviews Progressive Leasing Customer Service (CSR) reviews

Progressive Leasing

Progressive Leasing Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I LUV Prog!!

Customer service

A Great Place To Work!

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