Progressive Leasing reviews

Growing pains. Not a young company, but feels like it. Depends on where you're at int he business, but management can be all over the place with expectations, goals and objectives, support for your role.Most roles are not set up for success and people become burnt out and overworked as they do so much more than the job description yet are not compensated competitively. The FTC case was a result of Progressive not listening to to the call center employees who noticed customers were constantly escalated and upset at our misleading advertisements and customer miscomprehension. Despite all the complaint forms and documentation of these issues, nothing significant was changed until after the fact. No wonder Progressive was sued. Progressive is reactive, never proactive, always trying to reach some stellar goal without cleaning the house first. People on the phones are exhausted because of all the strict measures and mediocre incentives, and the leadership is clearly burnt out and acting out of haste.

Some retail prospects feel Progressive’s product is predatory, but that should be left up to the customer. Many employees are Mormon and the culture seems much like the religion. It can be uncomfortable for some non-religious people.