Overall compensation is pitiful, and borderline insulting.
Any raise you get is going to be a pay CUT. Inflation is pushing 8%, and they will give you a raise of less than 2%, which is shameful.
They are EXTREMELY good at dangling the carrot in front of you, without ever letting you eat it. I was personally told I was a shoe-in for a promotion from the get-go, only to have to attempt the interview several times to even be considered. I'm sure the only reason I got the position is because they knew I'd leave if I didn't. I'm realizing now I should have just left.
The direction this company is headed in is one of LESS transparency for employees and customers. Employees are frequently left in the dark about changes that are upcoming, and upper management refuses to listen to agents or their direct superiors who actually know what is going on on calls.
They laid off employees, and as a result, have dumped their work onto their remaining workforce without any additional compensation.
You'll really have to take a step back, and be okay with what you're a part of. Which is to say preying on disadvantaged consumers with bad or no credit. They do their best to say that it is not predatory, but it is. This company is doomed once the CFPB catches on to predatory leasing.
The CEO very clearly cares only about lining the pockets of himself and his friends and investors.
