Provalus reviews

3.6

66% would recommend to a friend

(122 total reviews)

61% positive business outlook

Provalus has an employee rating of 3.6 out of 5 stars, based on 122 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Provalus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

122 reviews
2.0
Aug 27, 2023

Good people, poor management

Recommend
CEO approval
Business Outlook

Pros

The company's idea of bringing jobs to small communities is to be praised, and a majority of the people you will work with will be people from your community or similar small communities across the country. The IT jobs being brought to small communities like this does help the job market where IT jobs are scarce for the most part.

Cons

EVERY person that comes for a job must go through a 3-4 week training course, which is the exact same course regardless of what contracts are available. Meaning that nobody gets job specific training until they are already a month into the job. A process that has been seen as near worthless by every person to go through them. Movement in the company is impossible unless you can get into management. Some people have been able to move from the contractor position to a management position, but its very rare for those kinds of positions to not get filled by direct hires. And there is no movement within the contract, as the contracts are just filling lower position jobs. As a contracting company, you have little to no say in what you will be doing for the job. You may have applied to fill a position in a certain contract, but as soon as you are hired, they may put you somewhere else regardless of past experience. Pay starts at a flat $10 an hour for everyone that isn't hired directly, or doesn't get hired for a higher management position. A majority of people here are going to be making less than $15/hour until they reach their 3rd year of working there. Pay increases happen only twice a year and are pitiful increases of generally 50 cents to $1. PTO and Holiday hours are decided by the contract and not by the company. Some contracts don't give ANY PTO at all for their contractors. The employees of those companies get PTO, but our contractors are left with nothing but to take unpaid leave when they need to. This applies the same to holiday hours as well. If you're working a contract that decides to either downsize or to not renew, you can easily just get let go from the company with little to no warning, and you could have done nothing about it. You'd only get saved if another contract happens to have some empty positions available. The company does not support anybody working from home, except for the special people that they allow to work from home. Employees will be fully able to work from home, as every contract is already remote work by default, but only some special privileged people are allowed to work from home. When asked about work from home, we're given the "We don't have a policy for work from home", despite the fact that people can work from home. This place is ideal for high school graduates to be hired until they find a better job some place else.

4.0
Jan 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Based on the area, it a rather comfortable job as it's one of the few inside office jobs in the area. Not physically demanding, however it is rather mentally and emotionally demanding as you are interacting with customers. Despite being a office type of job, the dress code is rather lax and very comfortable. They (Provalus) had many events for the employees that were rather nice, however this is for the day shift. The resources the company gives you access to in very nice as you can gain certs and etc on your own time to grow in the company or elsewhere. As it is an on-site office job, all the equipment is given to you and you do have a desk space (that you may share with others/depends on the team) that you can decorate and make your own.

Cons

The pay is rather normal to low as other employeers in the area pay more. Your whole job truly depends on what team you end up on after training and the training is very surface level and doesn't quite prepare you for dealing with customers and the rush of constantly getting calls back to back. The team I ended up on was one of the newest teams and was very demanding mentally as the customers (employees of the company) were rather rude and very demanding and non-understanding that we were remote. During training we were told we would be making $10/hr however after training some of my co-workers were put on a team that made $9/hr. No one told us about this and overall many of my co-workers and I were rather upset. To be quite honest, the overall work environment is rather high-school esque as many of the mangement are rather childish and will talk about your mistakes to other shifts than tell you if you did something wrong. Some teams are 24/7 or rather have night shifts and the night shift is not paid more as oppossed to other employers in the area.

5.0
Dec 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Great culture focused on making office work fun! Strong mission that focuses on improving local communities. Various shifts available

Cons

Be prepared to work hard as client expectations are high! Big push among leadership to upskill yourself into additional skill sets, so if you’re interested in standing still, this is not the place for you!

Viewing 13 - 15 of 122 Reviews

Glassdoor has 126 Provalus reviews submitted anonymously by Provalus employees. Read employee reviews and ratings on Glassdoor to decide if Provalus is right for you.