Is Prudential a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Prudential have rated their employer with 3.0 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Prudential employees being 3.7 out of 5 stars. Search open Customer Service Associate Jobs at Prudential now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Prudential .

Does Prudential pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Prudential with 3.9 out of 5 stars based on 25 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Prudential.

How happy are Customer Service Associate professionals working at Prudential?

70% of Customer Service Associate employees at Prudential would recommend their employer to a friend. This rating has increased by 233% in the past 12 months. Customer Service Associate professionals have also rated Prudential with a 2.6 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.2 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Prudential?

Financial Advisor (262) , Director (148) , Manager (109) , Vice President (108) , Insurance Agent (103) , Financial Professional (99) , Customer Service Representative (97) , Financial Professional Associate (93) , Life Planner (87) , Intern (71) , Software Engineer (60) , Analyst (54) , Financial Planner (54) , Financial Consultant (53) , Medicare Sales Agent (49)

What are the pros of working at Prudential according to real employee reviews?

"Great benefits and investment into technology" ((in 634 reviews)); "Good work life balance and lenient" ((in 399 reviews)); "The people are great that work at PRU and the company seems to genuinely care about their employees." ((in 390 reviews)); "Great culture and work flexbility" ((in 217 reviews)); "Good pay if you can hustle and be self sufficient" ((in 201 reviews))

What are the cons of working at Prudential according to real employee reviews?

"Poor management: They make you split your commissions with other advisors that have been with the company for a while." ((in 173 reviews)); "no salary to begin so its pretty sink or swim for the first two years." ((in 122 reviews)); "Bad Managers in the wrong roles." ((in 107 reviews)); "Commission only with charge backs and ( YOU ) must be the responsible one to log in at least 5 hours everyday" ((in 102 reviews)); "Constant layoffs every six months." ((in 63 reviews))

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Prudential

Prudential Customer Service Associate reviews

3.0

70% would recommend to a friend

(25 total reviews)

Andrew Sullivan

Not enough data to show CEO approval

34% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Culture & values

3.9

Senior management

3.9

Compensation and benefits

3.9

Career opportunities

2.6

Work/Life balance

Customer Service Associate employees have rated Prudential with 3.0 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. Prudential is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

4.0

Aug 6, 2016

Pru is honestly a pretty good company to work for

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good benefits starting day one Tuition Prepayment and Reimbursement at 90% Management is very approachable Starting salary is ok On site amenities are nice (Gym, huge cafe, Starbucks)

Cons

Its a call center so it gets boring Micromanagement

Prudential Response

Thanks for the positive feedback! We're happy to hear you're enjoying your time at Prudential.

5.0

Jul 3, 2016

Customer Service Call Center

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very good company to work for. Great Supervisors, thank you after every shift, attend to your requests.

Cons

Some grey areas can be addressed for better performance

Prudential Response

10y

Thanks for the great review!

3.0

Mar 22, 2016

Customer Service Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great Benefits Many Lines of Business to find what is right for you

Cons

Workload is outrageous Pay is not on par with competitors

Prudential Response

10y

Thanks for taking the time to share your feedback. We recommend discussing your workload with your manager.

Viewing 19 - 21 of 25 Reviews

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Prudential

Prudential Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pru is honestly a pretty good company to work for

Customer Service Call Center

Customer Service Associate

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