Public Storage reviews

3.1

45% would recommend to a friend

(2,174 total reviews)

Tom Boyle

62% approve of CEO

53% positive business outlook

Public Storage has an employee rating of 3.1 out of 5 stars, based on 2,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Public Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
4.0
May 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Able to work alone and at your own pace. Dedicated workers with tenure can sometimes secure free housing through public storage (depends on the exact PS location if its available though). Full benefits. Easy to get into a rhythm/routine each day. Being in charge of an entire property can be rewarding. The company has a nice training program.

Cons

- You are expected to hard sell certain items, with at least a 90% success rate. - The company prioritizes new customers over old ones which lead to awkward situations where a customer has a valid complaint and you just kind of need to placate them till they go away out of frustration, (not exactly something you will take pride in). - Certain selling techniques are not the most honest... there is an optional item that PS wants you to sell but they don't want the customer to know that it's optional, so you are trained to tell them certain details as you are closing the storage unit door so they don't hear it. Again not something that you will take pride in. - As a property manager, you will repeatedly find yourself in situations that make you wonder why you aren't paid more. - Depending on the property you oversee, and your relief managers it can feel overwhelming at times. - In my opinion, you are not paid enough for the sheer breadth of work that you have to stay on top of.

3.0
May 23, 2022

Eh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Repetitive work, decent paid training.

Cons

Shift schedules are chaotic, pay isn’t great, customers tend to be terrible.

2.0
May 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Some properties don't install cameras behind the desk so you can watch Netflix while waiting for the next customer to come yell at you.

Cons

Required sales pitches for insurance, merchandise. Insurance is an absolute scam and you are a punching bag for customer anger. Property managers will clean both human and animal feces on a near daily basis. Supervisors are spread thin dishing out punishment for not meeting sales quotas, are typically unable to provide you support. Most offices have cameras so you will be on camera almost all the time. Rarely are there functioning cameras on property, so break-ins are difficult to explain to customers.

Viewing 589 - 591 of 2,174 Reviews

Glassdoor has 2,205 Public Storage reviews submitted anonymously by Public Storage employees. Read employee reviews and ratings on Glassdoor to decide if Public Storage is right for you.