Public Storage reviews

3.1

44% would recommend to a friend

(2,166 total reviews)

Tom Boyle

63% approve of CEO

52% positive business outlook

Public Storage has an employee rating of 3.1 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Public Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

The job itself is easy. Some of the customers are fantastic people.

Cons

Name it. Everything is wrong with this company. I was there for 4 years. When I started with the company I received a monthly bonus. Then it was a quarterly bonus. Then they changed it to a yearly bonus that was impossible to get. I made less money every year I worked there. We didn't even get a cost of living raise in 2013. We were driven like donkeys to meet upper managements goals so they would bonus. Management was constantly in our faces about Google reviews. People were writing fake reviews to get them off their backs which was grounds for termination. Management had non customers write reviews so they would bonus. Nothing got fixed. Security cameras were out and wouldn't be fixed. The gate would allow anyone to enter using any number at any time. They wouldn't fix it. I had to lie to customers about everything. We were forced to harass non paying customers with repeated phone calls. There was a gas leak from one of the heaters, They wouldn't call for repair service. There was black mold in the office and utility closet that was making me sick. I was told to purchase bleach with my own money (we were not allowed to order it),and scrub it off the wall. I was told to never mention it again. We were forced to falsify the monthly checklist (grounds for termination) only to have the auditor call us out on it. This company doesn't care about employees or customers. It's all about upper management making their bonuses. Bonuses most of them do not deserve.

avatar
Public Storage Response
11y
Thank you for your comments. We welcome and encourage feedback from both current and former employees as it helps improve our organization. We are committed to ensuring that we attract, develop and retain the best talent which requires a comprehensive and competitive compensation and benefits package. Property personnel receive annual increases which are competitive within the storage and retail marketplace. We do occasionally change our bonus plan to ensure that we continue to encourage and reward performance excellence. We encourage customers to share their storage experience on multiple social media sites to help others in a similar situation make better-informed decisions. It is not our company policy to write reviews on behalf of our customers or request reviews from non-customers. We invest a significant amount of resources each year to ensure all of our locations are clean and well-maintained. In fact, we have an entire team dedicated to meeting and exceeding the high expectations of our customers and the standards that have made us the industry leader. Thank you for taking the time to review Public Storage. We sincerely wish you the best in your career.
5.0
Jan 26, 2015

Our best days are ahead of us. A great place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I wanted to comment on Public Storage and provide some thoughts as my outlook is very positive. When I am interviewing prospective candidates, a question that I am regularly asked without fail is “What do I like most about the company?” My reply is always the people I work with. Full disclosure, I am in a management position, but whether it’s the property personnel I interact with, DMs, Regional Managers, Corporate Execs or Support, there is a common trait within our organization, and that is we pride ourselves on hard work. Public Storage fosters a strong culture of teamwork and a palpable desire to provide support to each other, at all levels within the organization. For those that are willing to learn, remain challenged and bring their best selves to work each day will do very well here. Furthermore, Public Storage is a company that is growing, and that makes this an incredibly dynamic place to work. With strong leadership, very little debt, a keen desire to grow intelligently coupled with the enviable position of the market leader – for all these reasons and more, it reinforces my decision to be here. The opportunities are present for hourly employees to take on more challenging roles as well; agreeable full-time hours allow for the opportunity to go to school and a high quality of life; and on-site apartments allow living accommodations in desirable markets. For District Managers, with our incredible growth, comes the opportunity to move into higher-level positions with increased responsibility. In short, Public Storage presents a very dynamic environment that will reward those who are willing to learn and put in the time and effort. Are we perfect? No. But few organizations are. Is it a place work making a living or building a career? Absolutely.

Cons

We are growing and with change comes discomfort at times. But the fact that we are willing to look at how we operate and reassess our business, this I view as very positive. A stable, veteran CEO, a dynamic COO, excellent Executive Leaders, a thoughtful HR team, plus a workforce that is for the most part highly engaged, all help to keep our company pointed in the right direction.

2.0
Jan 26, 2015

Property Manager.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a job, if your goal is to live at your job this is a job for you.

Cons

Working 9-6 daily, Always short staff, Drills sales down your throat,NO RAISES!!, you actually get paid least as a property manager.. No room for growth, Does not support employees in school. Bonus program is a no go!

Viewing 1807 - 1809 of 2,166 Reviews

Glassdoor has 2,197 Public Storage reviews submitted anonymously by Public Storage employees. Read employee reviews and ratings on Glassdoor to decide if Public Storage is right for you.