You are expected to be on-call 24/7 and break-ins and emergencies can happen 24/7. Even when officially on vacation, you better be on top of an emergency before your boss hears about it. A day off is not a day off because properties WILL call you, and you better answer. Property Managers are not empowered to make any decisions, so they will call you multiple times per day. The scripts change every month and you must memorize them word-for-word, then waste time making sure your entire district knows these scripts by heart. PS focuses on idiotic things like calling customers 7-10 times a month for rent payment, even if a 3 year history clearly shows this customer pays on the last day of the month, every month. You still better have 7-10 document phone calls to harass this customer. PS wastes so much energy on petty things that in no way improve the business and then the things that need attention don't get done. Also, you NEVER have an adequate budget for the maintenance required. So many emergencies happen and you HAVE to get that stuff fixed, so you can never keep up on maintaining properties. Every DM I ever knew had thousands and thousands of unpaid bills each month due to this problem. MANY companies make PS pay cash only due to a history of not paying their bills on time. The whole management chain is messed up and it's a never ending cycle. Your best bet is ANY other storage company-- the turn-over here in incredible.
