Pros
There isn't someone looking over your shoulder constantly.
Cons
Your District Managers make up for the time they weren't there to look over your shoulder constantly when they visit your. COMPLETE MICRO-MANAGEMENT at every level. They put into effect a "recertification program" which they implement whenever they decide it's time to rehearse scripts again after you've already passed your probationary period. Recertification, implying that you could lose your job if you don't remember their constantly changing scripts word for word. And there are at least 10 scripts and growing. Say the scripts verbatim, and I guarantee they'll still find fault. It's how you said it, it wasn't said in your own words, ...etc..etc.. Then you do it they way they suggested you tweak the scripts, and next time they ask you, you do it their way, and they contradict ever having told you to say it that way. So guess what, you're wrong again! There goes your performance review! Yes, I said rehearse. They love SCIPTS. They have one for just about every human interaction you have with any customer and love to change the scripts or add new ones all the time. The district managers are on complete power trips and it's all about who they like. If they don't like you, they use "at will employment" and a casual grey matter excuse to get rid of you. That's how they did me. I was written up several times for things I thought would benefit the properties I was working at. Why? Because I didn't ask permission from my manager first. Yes, that's why I no longer work there. I was written up for doing something my district manager told me to do, then I was written up for not asking permission to do something positive for the property that actually SAVED the company money and time! Also, sexism reigned supreme in my district and management favored females specifically!
