Salary rates are below standards, benefits don't exist, career progression is something to laugh at, training/skill improvement is, again, something to joke about on staff nights out. Product is sold as a "platform" (another joke), that can do anything from managing the queue for council tax payments up to taking your kids to school and entertain them on the way. The truth is that the product can only do two things, well two and a half maybe. Queue management, appointment booking and some form of process/workflow management. But these two and half things can be implemented only in a specific way because the product itself is quite old fashioned (some might call it archaic) and doesn't provide any sort of flexibility or scalability (possibly because the methodologies and principles used to develop the application... well actually there aren't any).
On a different note, the company hires chess players, that end up becoming chess pieces. You are expected to detect black holes, using a pair of binoculars, from deep within a cave, in order for somebody else to take the credit. And because of this, your work/life balance is, again, something to laugh at. It doesn't matter whether you have skills, the only skill that matters is how good is the muscle organ on the floor of your mouth.
Finally, one of the values the company boasts about is innovation. If you look up the term "innovation" you'll find that what it means is, the application of better solutions that meet new requirements, unarticulated needs, or existing market needs through more-effective products, processes, services, technologies. It can also mean something original and more effective and, as a consequence, new, that breaks into the market or society. "
As per Q-nomy, innovation means, creating new things and coming up with new ideas but within the context of their product. True, one might consider this to be innovation, but one can also consider it as a paradigm of an oxymoron (probably, since the "within the context of the product", kind of annuls the meaning of the word). I will go with the second.
