Pros
I feel empowered to support my customers. I have a great operations team supporting me to help keep the promises I make. Any company can speak of customer service but the QTS team earns industry leading Net Promoter Scores when we pull together to support our customers in their time of need. (Turning up a new customer overnight, going off site to support them at a competitors colo because they can't trust to ask that ops team to perform the task at hand, providing compliance documentation at a moment's notice during an impromptu audit) these are just a few examples where the team shines.
Cons
Often described as the best kept secret by channel partners and customers. QTS need to better market our reach and capabilities to become more of a household name and develop brand recognition.