QVC Call Center Representative reviews

Mandatory days need to work

Terrible Management, management is hardly ever around to assist employees if need be. Goals are focused around getting clients off the phones in a unreasonable amount of time. I personally believe that customer service should be focused on assisting clients (no matter how long it takes). I feel that QVC was once a amazing company but has become too large to fulfill the needs of their customers. Mangers would often ignore calls forwarded to them and takes hours to respond to employee IM's