Is QVC a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at QVC have rated their employer with 2.6 out of 5 stars in 291 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at QVC .

Does QVC pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at QVC with 2.7 out of 5 stars based on 291 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at QVC.

What are the top reviewed jobs at QVC?

Customer Service Representative (291) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Customer Service (29) , Returns Processor (29) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 180 reviews)); "Great coworkers and being able to work from home is a dream." ((in 80 reviews)); "Great work life balance and a lovely place to work." ((in 61 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 61 reviews)); "Great coworkers and often promote internally" ((in 38 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 115 reviews)); "Poor management and pressure for statistics" ((in 93 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 40 reviews)); "Just hope that you have a good manager" ((in 37 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

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QVC

Part of QVC Group

QVC Customer Service Representative reviews

2.6

19% would recommend to a friend

(291 total reviews)

David Rawlinson II

23% approve of CEO

20% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.7

Compensation and benefits

2.6

Senior management

2.4

Career opportunities

Customer Service Representative employees have rated QVC with 2.6 out of 5 stars, based on 291 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. QVC is rated 26% below average by Customer Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

291 reviews

2.0

Mar 1, 2026

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Discount on products at all qvc groups

Cons

AHT is unrealistic Customers are rude Constantly being monitored

3.0

Feb 5, 2026

CST Rep- Staff is nice, Low Pay, Unrealistic Call Handle Times

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Staff is nice and good benefits.

Cons

Unrealistic Call Handle times due to customers trying to keep you on the phone for numerous problems. If you try to get off the phone after repeating yourself numerous times, they get mad. Quality Team is very picky on scoring you on your calls. Low pay for the level of stress. Meeting the AHT is very stressful and then upsells, plus quality grading you on your calls. $15 per hour and caps out at $17 per hour in 2 years. Customers can really be manipulating and hateful if they don’t get their way. They immediately ask for a supervisor if they don’t get their way.

1.0

Feb 4, 2026

Sub par company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good discounts for employee purchases

Cons

Upsell requirements are ridiculous. Metric requirements are nearly impossible with the amount of complaints from customers and shipping issues.

Viewing 7 - 9 of 291 Reviews

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QVC Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

CSR

CST Rep- Staff is nice, Low Pay, Unrealistic Call Handle Times

Sub par company

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