QVC Group reviews

3.4

52% would recommend to a friend

(222 total reviews)
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David Rawlinson II

48% approve of CEO

33% positive business outlook

QVC Group has an employee rating of 3.4 out of 5 stars, based on 222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QVC Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

222 reviews
2.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

There was a good amount of diversity.

Cons

I worked here for almost 6 years and it was a dream come true for me. I couldn't believe how horrible it turned out to be. At first it was fun and exciting, but it quickly turned into a more toxic environment than anyone could imagine. I can speak to the on-air production side as well as the business side, not to customer service or anything like that. The culture there is that employees are treated like it's rush week at a sorority. Regardless of their level, the employees that have been there longer than you are condescending, mean, and manipulative. Unexpectedly, the men here were actually the only ones who were normal and sane, all the women above entry level (except literally 2 or 3) were very much "I suffered to get here so now I'll make you suffer". I want to be clear that this wasn't normal catty attitudes/behavior, this was fully hostile work environment, laughing at you while you're crying, ridiculing kind of stuff, invading your privacy/asking for details about doctor appointments, counting minutes you're not at your desk, just basically constant harassment. The worst of it was within merchandising but the toxicity runs deep and throughout the entire site, including human resources, marketing, programming, planning, etc. I went to HR, requested it be off the record and that no action be taken, after months of dealing with it to try to figure a way out of the situation and anything I could do to cover my bases. They immediately met with my entire team from my immediate supervisor all the way up to the vice president of my department, HR didn't even tell me but my team did. It's actually insane. I don't know if it's something taught at the Florida state colleges or what. This wasn't my first job, this wasn't me being too soft, this wasn't me expecting to be given the world. I'm pretty tough and rebound quickly, but I haven't rebounded from this. When I left I took a necessary break from working at all because it was truly traumatic. But it's been years now and I still haven't been able to go back and work for corporate America again because of this place. It sounds SO dramatic but ... this is the truth. I wouldn't recommend this company to anyone, ever.

2.0
Jun 24, 2023
Recommend
CEO approval
Business Outlook

Pros

The customers were the best, good place to work.

Cons

They have a metrics system that requires you to be on calls 2 minutes or less. When you have a lot of elderly and 25% of clients either visually or hearing impaired, it makes it difficult. I found out many other representatives would hang up or mysteriously get disconnected from these clients so there AHT wouldn't suffer. The company was consistently pushing the metrics, but also saying to help the members. All the members I helped always thanked me so much, saying nobody else helps them. So, there is a big inconsistency there. Just beware.

1.0
Mar 11, 2023
Recommend
CEO approval
Business Outlook

Pros

The main office remodel is nice.

Cons

Everything else. Layoffs for employees without holding management accountable. Chasing after niche market segments that will never improve the bottom line. "Woke" thought. Retail is tough right now, but management is hardly making the right moves to improve our chances of survival. Why would you decide to appeal to 10% of the population when a fraction of that 10% would even shop your company? Wasted effort and screen time.

Viewing 4 - 6 of 222 Reviews

Glassdoor has 236 QVC Group reviews submitted anonymously by QVC Group employees. Read employee reviews and ratings on Glassdoor to decide if QVC Group is right for you.