A Company that Values both its Employees and Customers
Pros
They fully train you and give you the resources you need to succeed. It is rare to work in an environment where just about everyone loves their job and truly get along with each other. Upper Management as in "The Manager "and HR Manager are absolutely professional and approachable. The supervisors are very friendly, upbeat and positive. They have "team leaders" who help out the seasonal people & regularly check up on you, provide feedback, and offer tips to improve performance, never are you talked down to. This company truly believes in helping the customer and empowers you to do so. The Quality dept monitors random calls and sits with you... going over the conversation, you are scored and told either good job or here is an opportunity. The culture is one of the best I have encountered, the values are clear and standards are high. You are expected to work your schedule and yes work holidays but that is retail.
Cons
This job is not for you if...#1. You get offended easily in terms of an upset customer, if they are ranting or using profanity you still have to treat them with the utmost respect and patience to solve the issue. #2 It is a high call volume so from the second you log onto your phone you are non stop working until your scheduled breaks. #3 Punctuality ..they have a point system once you use up your available points that is it ,you are terminated. #4. your talk time- you have to be able to solve the issue without interrupting the customer within a certain amount of time.. so being a quick thinker is a must.
