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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      3.2

      42% would recommend to a friend

      (1,938 total reviews)
      avatar

      David Rawlinson II

      44% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      QVC has an employee rating of 3.2 out of 5 stars, based on 1,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QVC employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Sep 17, 2023

      Not the place for me

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great vacation equivalent and great employee discount

      Cons

      Unrealistic expectations for average handling time. Supervisors do not offer any help to improve, not many options to help you resolve customers issues. Working from home, you don't really get to know anyone.

      2.0
      May 19, 2023

      The customers were great, however, management & policies not so much.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customers for the most part were great! It was great to meet so many wonderful people around the nation. You had some that were upset for good reasons such as a problem with an order or a refund. Very minute amount were unreasonable or perverse. The training was overwhelming, but thorough. The pay was good to start with, with the ability to earn more as time increased. There were good bonuses in the first year. Employee discount was good as well.

      Cons

      Working remotely, the worst part was being able to get help from a supervisor when you needed help with a customer. This would result in customer's having to hold for longer than necessary times. The second worst part is they expected you to finish a 'customer service' call within 3 minutes. In many cases this was not possible, especially when a customer had a major problem that they needed help with. You'd get penalized points for having long call times. Also, requested days off had to be arranged MONTHS ahead of time. It didn't matter the reason, including your child's wedding! Communication was also poor about Required Work Days. So if one landed on your day off and you were unaware and therefore didn't call off, then you were automatically docked 3 points. Work-life balance was horrible. If they spent more time trying to work WITH current employees instead of the constant training of new workers, then their retention level would be much better.

      1.0
      May 17, 2023

      Toxic Hell

      Sr. software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely nothing, nada, zero, kaput.

      Cons

      Do yourself a favor. Run far far away from this toxic workplace. This is a sick business and they try to take it out on their employees. Some of the Tenured managers have a clique - and try to run this place like the mafia. Coworkers will hustle and throw each other under the bus. Trust me - DO not accept an offer here- you will be sorry.

      Viewing 229 - 231 of 1,938 Reviews
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      ReviewsQVC reviews

      Glassdoor has 2,225 QVC reviews submitted anonymously by QVC employees. Read employee reviews and ratings on Glassdoor to decide if QVC is right for you.