Jan 10, 2025
Qualtrics Success Manager, Client Success Operations reviews
3.0
48% would recommend to a friend
Jason Maynard
Not enough data to show CEO approval
73% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
Reviews by job title
5 reviews
5.0
Aug 27, 2016
Endless career growth opportunities
Current employee, more than 1 year
Provo, UT
Recommend
CEO approval
Business Outlook
Pros
General: -Access to leadership, including the executive team, is unparalleled anywhere, particularly a company of this size and growth rate. “Transparent” value of the company really rings true here. -Company is hitting financial goals that most companies in the Bay and Utah alike wouldn't even be able to imagine, making for an exciting exit in the future -The growth of the newer lines of business and sectors is mirroring that of Qualtrics' initial "rocket-ship" expansion, with momentum only growing stronger each month. -Great benefits/401k plan -Huge engineering push in the past year (with opening of Seattle) will allow for quicker innovation timeline -Work along very smart people (many Ivy League/top school grads), and everyone in Utah is incredibly kind Client Success: -Particularly in Client Success (but also in other divisions), managers encourage you to find areas for improvement and empower you to implement solutions, both within and beyond the scope of your team -The ability to collaborate cross-functionally is a huge plus, as it gives you a great strategic/360 view of the company allows you to work with Sales, Engineering, Support, Marketing, etc. -CSMs get to have a high impact with Fortune 500 brands -Fast personal growth due to level of responsibility, the stakes of the clients, purview of role Overall, the careers opportunities both within your division and outside of it are there for the taking, as the promotion statistics are pretty astounding. I also relocated from a large city to work at Qualtrics, and the transition has been great.
Cons
- Engineers don’t give frequent enough updates regarding development timelines and projects - If you’re not already raising a family, you’ll likely want to live outside of Provo. While the company provides options to accommodate, you have to commute if you want to live in Salt Lake City or Park City
2.0
Jun 7, 2016
Recommend
CEO approval
Business Outlook
Pros
Been here awhile now and there are some great things. The benefits are above average, especially medical. Food is always stocked, and you dont find that everywhere. Company meetings have a lot of energy and spark the drive for a day or two. Then back to sad life
Cons
I'm in client success and it is a dreary grind. We are focused on numbers and numbers and numbers. Performance is measured so close, and then you have to outperform in the next quarter. Goals are not based on any logic, just 25 to 50% more than what you did the quarter before. Its tiring and makes you forget why you're supposed to be here, for the customer. Managers in client success micromanage and use fear tactics. We are not led or inspired in any way, just managed and managed. There is a lot of talent in this group, but I personally know many are waiting for the next opportunity either inside or elsewhere. Managers may be smart but are emotionally unintelligent. No one feels like anyone cares about the employees at all just numbers. A lot has changed here in the past year and not in a good way. This job is not fun or rewarding at all
Viewing 1 - 3 of 5 Reviews
