Qualtrics reviews

- "Work-life balance" - Sure you're in the office 9-5 but you are constantly getting hit up by clients and internal folk at all hours of the day. I don't believe in a work-life balance because if the job is important, then you should prioritize it and get it done. However, Qualtrics markets this way too heavily. There is no work-life balance. Just admit it - This is a sales job without any of the upside of sales. The organization kids itself when it thinks that Customer Success is "Strategic Advisors". We hire ex-consultants and bankers only because they look good in front of a client. The only benefit is to leadership. As a CSM, you will rarely see interesting work. It's making sure your clients won't cancel - Pay is not competitive - The product is unreliable. With an organization that is heavily dominated by Sales, there's been a real gap created in Engineering. Just look at the CEO. Ryan Smith is an ego-driven Sales guy and the company reflects that.

No link between performance and opportunities. No career path. No role or responsibility changes with promotion. No learning opportunities. No clear rubric for advancement. Extreme favoritism, particularly in promotions. CS leadership take all the credit for the good work of their team, but can push off anything bad back to the individual. It is a low-risk, high-reward game for them and a potential dumpster fire for those that work hard below them.