Qualtrics reviews

3.6

60% would recommend to a friend

(2,617 total reviews)
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Jason Maynard

33% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

I've been here for a few months. My background is in management consulting and corporate strategy / finance. I have an MBA from a top 20 program. My impressions so far: - Check out the core values on their website. Unlike some other companies where I've worked in the past, these statements are the lifeblood of the organization and get discussed/mentioned as they are demonstrated in meetings and conversations throughout each day. - The culture that has grown out of these core values is optimistic, unified, friendly, and a great example of work hard / play hard. - These people dream big when setting quarterly / annual / long-term goals, then they EXECUTE! Consistent ~40% growth Y/Y for four years is pretty impressive! - Very high calibre talent combined with personable, likable, friendly personalities throughout the org. - Recent acquisition with SAP will accelerate growth in a way that no other avenue could (e.g., IPO). - 20+ locations globally with several new locations opening each year. - For my role in particular (enterprise customer success manager), this is a world-class approach to customer success with incredible leaders (former top-tier i-bankers and consultants, all around rock stars), achieving industry-leading renewal and expansion rates. - Weekly all hands meetings led by C-suite are very transparent and create greater unity and positive energy within the org - Brand new Macbook Pro with 30-inch monitor on day 1 for all employees :) - As an experience company, management cares about providing great experiences for their employees. As such, department / team activities are frequent, regular, well-funded, and fun! Not to mention the annual experience bonus! (read more on the website or that) - Growth creates many opportunities for upward mobility and potential international positions. Especially now that we're getting acquired by SAP. - Top notch benefits: company pays for all medical insurance premiums, generous coverage on other standard health benefits, free catered lunches M/W/F, several fully-stocked kitchens throughout the building, scooters and skateboards in the building, dogs welcome, frequent distribution of cool company swag, too many other things to mention here!

Cons

- Headquarters in Provo, UT, is a blessing a curse. It's nice to not deal with the traffic and congestion of a larger metropolitan area (e.g., Seattle where the other co-headquarters is), but it can be tough to attract top talent to come work here because we aren't in a large metropolitan area. Beautiful setting, though, and close to plenty of outdoor fun! - High concentration of BYU grads because BYU right down the street and founders from BYU, could be a pro depending on your own personal perspective. The company has made a deliberate effort to diversify the workforce over the past couple years and they're making progress across all levels of the org. - Compensation for post-MBA role in Utah is competitive but not leading the market. However, benefits make up for most of this.

5.0
Nov 28, 2018
Recommend
CEO approval
Business Outlook

Pros

To start off, the healthcare/vision/dental benefits are awesome, and so is the fact that we have free food for most of the lunches during the week - I barely ever buy groceries. The office is beautiful and has a contagious energy with a start-up feel, even though we've grown a ton since we began. One of my favorite things about working at Qualtrics is the freedom we have to fix anything that's not working. As a fast-growing company, there are a million things going on and many of the processes or systems that we have need to be improved. This is not an environment that everyone would thrive in, but if you are a proactive, forward-thinking, creative person, then this is an environment you would thrive in. I've seen my coworkers revamp everything from internal training programs for specialty products, to both our online and internal product documentation, to our recruiting process, to the way we handle support interactions. The core job is a support role (which was very clear to me throughout the recruiting process), but if you're only handling support interactions and you're not satisfied with this, there are PLENTY of projects you can take on to improve other aspects of Qualtrics (as long as the core job function is covered first). The next major pro for me is the people. I'm surrounded by creative, hard-working, innovative people that want to grow the business and grow themselves professionally while they're at it. Qualtrics only hires candidates that are overqualified for the role of Product Specialist, and this is because they are expecting you to quickly move through your metrics and take on another role in the rest of the company, armed with your in-depth knowledge of the product. All of the Product Specialists I've come in contact with are very willing to stop what they're doing and help you out if you have a complicated client issue or want to learn something more in-depth, whether that's something about the product, about Qualtrics, or about other skills needed to prosper in your career. I love working with people who are friendly, innovative, and DON'T push you down just so that they can succeed.

Cons

The biggest con is probably the fact that the role is a support role. Clients can be very difficult to deal with sometimes, although the overwhelming majority are not difficult and I have had many more positive experiences than negative. But there are customers that are rude, and it can also be hard to instruct customers on complicated processes, especially if they have a very low level of knowledge of Qualtrics and/or technology in general. Some interactions can drain you (especially after you have to delete a million trial accounts), but I knew when I accepted the job that I was signing up for a support role because this was super clear from the beginning of my application process. Another thing that I find to be a con is the disorganization/inefficiency around some processes. Finding information without asking someone can be really difficult, and for the first few weeks, I felt like a chicken with my head cut off because there is SO much information you have to learn quickly to excel at the job. The people around me knew the answers to my questions (or had a better idea of where to find the answers), so we've been able to operate without the clearest/most organized processes in place thus far, but this isn't sustainable long term. Because of this, there are people actively working to fix these issues, and once you get adjusted, you learn how to operate with ambiguity and solve problems better than you could before working at Qualtrics. The last con that I have is that the salary is low. I justified it for a couple of reasons. This is because the role is for a year at most (if you pass your metrics) before you get a raise and move into another role in the company. The second reason I was fine accepting a lower salary is because of the low cost of living in Utah. It is insanely cheap here, especially coming from the east coast as I did. Also, the benefits make the salary less scary. All of my healthcare, vision, and dental is covered and as I mentioned above I barely have to pay for food because they feed us so much at work. Lastly, I have a great work-life balance, and I personally would rather make a bit lower salary and have a life outside of work instead of making $100,000 and having to work 12-15 hours a day, like most of the people I graduated with that accepted jobs in similar industries.

3.0
Sep 15, 2018

new employee

Recommend
CEO approval
Business Outlook

Pros

good environment, friendly co workers

Cons

Human resources, manager not highly skilled

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Qualtrics Response
7y
Thank you for the review. We do understand there is room for opportunity as we are looking to add additional human resource support. Feel free to reach out internally as we would love to improve your experience!
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