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      Qualtrics

      Engaged Employer

      Qualtrics reviews

      3.6

      60% would recommend to a friend

      (2,617 total reviews)
      avatar

      Jason Maynard

      33% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      1.0
      Feb 11, 2019

      SDR

      Sdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Acts as a form of employment

      Cons

      The direction of Leadership as well as the work/life balance

      avatar
      Qualtrics Response
      7y
      We always appreciate feedback even if it is hard for us to hear. This type of review will help us when taking a look at how to always improve here at Qualtrics. We are sorry for the lack of work/life balance in your position. We would love to speak with you about this and perhaps help your experience if possible. If there is a way to reach out directly to us please do not hesitate...
      5.0
      Dec 16, 2018

      Finding my Own Way to Flourish in the Role: More than Metrics

      Product specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’m going to get to the advantages of this job, but I wanted to start with why I did not like my role for the first few weeks. I moved to Utah from out of state, and I knew a total of 1 person in the company from beforehand. Since I don’t like commuting, I decided to live near the office. As product specialist you start with a start group anywhere between 3-8 other people who go through basic training with you, and often these people are your first friends. For me, I did not click with any of the people in my start group and not knowing anyone else in town, I was really lonely for the first few weeks of the job. This combined with my inability to hit a 22/ticket a day metric due to the training schedule made me wonder if I had made the right choice coming to Qualtrics. I constantly compared myself to others in my start group who somehow hit the 22 goal. Ultimately, this discomfort and worry was really just growing pains. After passing our training exam, I got to join specialties that used my technical aptitude and trained me in new coding languages. Becoming an expert in these specialties allowed me to find my pace and start to be recognized for my talents. Within the first two months of starting, I went on a trip financed by Qualtrics back to my alma mater! I also started working on a project that provided me with weekly face time with one of the managers; through this project, I have been able to attend weekly meetings with my boss’s boss’s boss and gain visibility into procedures throughout the company. Looking back at the decision I made senior year, I am very happy with where I have ended up. I am at a place where I can grow, develop new technical and professional skills, and be recognized as a hardworking employee. Now to the more typical pros of working as a product specialist! As other reviews state the perks are nice: lots of free food, swag, PTO, and brilliant coworkers. But one of the understated advantages of this job is the ability to save money as I rarely buy groceries since there is so much free food at the office. Additionally, I want to emphasize the laid back nature of the job. Many jobs right out of school will have you working 50-60 hour work weeks for recognition. While you can do that as a product specialist, you do not have to. Work-life balance is encouraged and overtime is provided!

      Cons

      One of the difficult things about being a product specialist is the focus on metrics; yes, taking tickets (calls/emails/chats) is the main part of the job, but I feel the most growth I have gotten in this role are from activities that do not earn me tickets. As a team lead, I am gaining management skills, interfacing with other departments about the product, and spreading knowledge, but I am not compensated for these extra responsibilities in the form of tickets. In the projects that I take on, I find myself adding value to the company that also does not show in my metrics. Ultimately, I have made my peace about not rushing through the role to the promotion or being the top performer; since the role is so flexible to allow you to gain the skills that you want out of it you will need to pick and choose what measures of success you decide to use to assess your own performance.

      avatar
      Qualtrics Response
      7y
      Wow - that's some incredible feedback. Thank you for taking the time to share your experience - it sounds like you've learned a lot since you started, and that we could learn a lot from your experiences relocating and starting with us. If you're interested, let's chat more about how we can be thoughtful about what we do when a person is relocating to any of our offices - we're at the front section of the Recruitment team area! Thank you for taking the time to share such thorough insights into your experience.
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