Qualtrics reviews

3.6

60% would recommend to a friend

(2,623 total reviews)
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Jason Maynard

35% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,623 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Apr 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Qualtrics is a company where if you have ideas and can show why they work then you attain the resources to go try it. I was able to accomplish things in just weeks that took me years to accomplish at my last company. The environment that you work in is crazy electric and non judging and the caliber of people hired is top in the world. This is a place to come if you have crazy ideas that you know can change the world.

Cons

The SAP acquisition was a bit of a shock. While it will be great for both companies and our customers there are a few growing pains right now... but on the plus... we are gaining experience that is once in a lifetime.

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Qualtrics Response
7y
Thank you for taking the time to share your experience! We know that great things are in store, and know that with continued transparency from our teams that we can stay on track with developing an incredible culture. Please keep sharing, and thank you again!
5.0
Jan 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Overall, my experience as a Product Specialist has been very positive. At the end of the day, this role is what you make it. While the core job consists of being a support person for customers by answering phone calls and emails, there is ample opportunity to grow your skills and take on projects with other departments. In my short time at Qualtrics, I've already been exposed to three different departments for when I am promoted out of the Product Specialist role. This job is designed as a pipeline for the rest of the company; you are an investment for the company. No one knows the product better than us (except the software engineers). You are taught the product and you develop skills to move on to your next role. This is very much seen as a temporary role. I think that it is a great way to get your foot in the door of a rapidly expanding tech company.

Cons

There definitely can be a competitive atmosphere to see who is taking the most tickets. Also, some management can be focused too much on ticket taking and not on special projects and developing the Product Specialists' skill sets. That being said, you get out of the job exactly what you put in--if you just sit on your hands, you won't be engaged and you may have a bad experience because it will seem like all you are doing is taking tickets. However, if you seek out opportunities to grow your skills and branch out of the core job, then I think that it is a very fruitful position. Also, living in Utah is definitely a change of pace for out-of-staters, although I've been relatively happy with my decision to come here. However, I live in Salt Lake City and I don't think I would enjoy living in Provo (which is much more conservative). Pay could definitely be better, but the benefits package is pretty good.

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Qualtrics Response
7y
This is really great feedback. Thank you for sharing your account of what a role as a Product Specialist has been like - and it's great to hear you are feeling positive about the career development that is available. We appreciate you taking the time to give your advice back to the team!
5.0
Nov 19, 2018
Recommend
CEO approval
Business Outlook

Pros

transparent exec leadership team, easy to understand the promotion track, amazing brand recognition in the marketplace, benefits and maternity packages are better than ever, experience bonus, fun teammates and colleagues, so many more!

Cons

must be adaptable to change - this company is growing so fast and systems and internal processes change frequently

Viewing 565 - 567 of 2,623 Reviews

Glassdoor has 2,886 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.