Do NOT Join Customer Success at Qualtrics
Pros
- Pretty generous PTO - Free snacks and lunch 3x a week - Office Gym + Pelotons - Can make good money if you are buddy-buddy with your sales counterparts - CS-adjacent teams may one day help the CS department be more efficient - Great job if you like being a task rabbit and not thinking critically
Cons
- No career path out of CS - No link between compensation / new opportunities and performance - No direct link between CS behaviors and your performance metrics (better to be friends with your sales teams) - Not a place where you can make mistakes or voice opinion, even though one of our key values is "transparency". If you have a valid concern, keep it to yourself, because it can and will be used against you at any point in time in the future. Individuals are literally being told to keep their mouths shut and to stop asking questions. - Sold the role as "consultant-like" work, but most of your day is spent chasing down answers to emails, filling out redundant reports to management, and escalating customer problems to one team or another