Is Quest Diagnostics a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Quest Diagnostics have rated their employer with 3.1 out of 5 stars in 18 Glassdoor reviews. This is an average score with the overall rating of Quest Diagnostics employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Quest Diagnostics now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Quest Diagnostics .

Does Quest Diagnostics pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Quest Diagnostics with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is 14.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Quest Diagnostics.

What are the top reviewed jobs at Quest Diagnostics?

Phlebotomist (488) , Medical Technologist (207) , Specimen Processor (127) , Lab Assistant (114) , Cerified Phlebotomist (109) , Lab Technician (83) , Phlebotomist II (55) , Forensic Scientist (51) , Patient Service Representative (51) , Customer Service Representative (45) , Clinical Laboratory Scientist (44) , Physician Account Executive (42) , Specimen Technician (41) , Account Executive (39) , Medical Laboratory Scientist (36)

What are the pros of working at Quest Diagnostics according to real employee reviews?

"Benefits with the company are good for me and my family" ((in 687 reviews)); "It’s good and good pay" ((in 406 reviews)); "I have been able to meet a few really great people who are trying to make a difference" ((in 250 reviews)); "Coworkers are great and committed to company's mission" ((in 129 reviews)); "Work life balance is good because they don't expect you to work more than your 40 hours." ((in 90 reviews))

What are the cons of working at Quest Diagnostics according to real employee reviews?

"Shows favoritism when promoting" ((in 99 reviews)); "They under pay and keep bad employees and supervisors." ((in 97 reviews)); "poor upper management, didn't value other employee's input" ((in 92 reviews)); "As long as you are under a good manager it is a great place to work.." ((in 87 reviews)); "long hours and mandatory ot" ((in 74 reviews))

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Quest Diagnostics

Quest Diagnostics Customer Service Representative CSR reviews

3.1

91% would recommend to a friend

(18 total reviews)

Jim Davis

96% approve of CEO

97% positive business outlook

Ratings by category

4.9

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.0

Senior management

2.9

Career opportunities

Customer Service Representative (CSR) employees have rated Quest Diagnostics with 3.1 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Quest Diagnostics is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

Feb 27, 2026

Not the worst place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote work, solid pay and benefits. Team leadership is as helpful and accommodating as they can be.

Cons

Initial training is very good, but uptraining is lacking. Room for advancement is dependent on being up trained and sometimes there aren't many uptraining options available.

4.0

Feb 2, 2026

Work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home, very productive

Cons

Can't advance in company, even though I have tried to many times

3.0

Oct 9, 2025

Good people and job, but pay is lacking

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Loved the people and the work!

Cons

Pay is terrible. They offer a performance based bonus each year, but it’s not much and not only depends on your performance, but the company’s as well.

Viewing 1 - 3 of 18 Reviews

Jobs at Quest Diagnostics

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Quest Diagnostics

Quest Diagnostics Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not the worst place to work

Work

Good people and job, but pay is lacking

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