Let me start by saying there are an incredible number of outstanding employees at Quest. These people work tirelessly on behalf of the company but are unfortunately largely unappreciated by leadership. This is your typical private equity-backed technology company, extremely starved for investment yet no leadership recognition of why the company can’t grow. This company is saddled with such a crushing level of debt that even a return to zero interest rates wouldn’t help. The next workforce reduction is always just a quarter away.
Recently, new leadership has come on board but unfortunately it appears to be version 3.0 of essentially the same (although getting rid of the tyrannical former CFO is lauded). The new CEO has attempted to pass off a troubled debt restructuring as an infusion of growth capital. He also frequently expresses his discomfort with workforce reductions while executing them on a rolling basis. Seems like a nice enough guy but unfortunately no credibility. The new marketing leader has looked at a company that has been significantly underinvesting in marketing for years and has decided the best use of money is to redesign the logo and branding rather than actually marketing to customers. I don’t think there are any prospects saying, “I would have gone with Quest, but I didn’t like the logo.” These are a few examples but employee consensus is that most of these new executives are not considered an upgrade.
Finally, I would avoid this company if you have any interest in career advancement. The latest playbook is to hire new or replacement executive positions without internal posting or considering internal candidates. Many of these seem to be friends or associates of the CEO. However, if you are a member of the rank and file and have a perfectly qualified existing employee ready for promotion, HR will insist that you post the position to outside applicants. There are just far too many reasons to look elsewhere for your next job.
