Quest Software Technical Support Engineer reviews

4.7

99% would recommend to a friend

(23 total reviews)
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Tim Page

100% approve of CEO

60% positive business outlook

Technical Support Engineer employees have rated Quest Software with 4.7 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. Quest Software is rated 29% above average by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

23 reviews
1.0
Nov 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice/fun people to work with

Cons

The whole structure is a disaster. Pretty much the whole management chain has left after the Dell divestiture. Original payments were incomplete, fluctuating and without any sort of break down on what was been paid (Dell did provide a break down). An audit was made to correct any missing payments, however the results from said audits weren't passed on. We still don't know if an audit was actually done. There's an overall lack of training and the means to deliver it. There's a training department, however all the "trainers" serve pretty much as Project Managers. There's a lack of commitment on things that are said and promised, and what's actually delivered. There're no vertical growth opportunities. As explained by one of the former VPs. A growth path doesn't need to be vertical, it can be a lateral movement and you'll learn new things (you'll be paid the same though and still need to wait 12 months, if an exception is granted, or 18 months before applying to a new role). There're no quarterly/half-year recognition awards as was with Dell. Quest Software Panama doesn't meet the requirement for most banks, therefore we're VERY limited on our banking options and this will be the case for at least four(4) more years... Most of these items are accentuated by a constant assurance from management that this was going to be a smooth transition.

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Quest Software Response
8y
Thank you for taking the time to write such a comprehensive review. Many of this information is new to me and, since you are a current employee, I'm hoping you will reach out to me directly at luann.johnson@quest.com LuAnn CHRO
2.0
Jul 12, 2017

Tech Support Engineer

Recommend
CEO approval
Business Outlook

Pros

Lovely Building , very well located , People lovely to work with .

Cons

Management very immature and without life experience . Wages some of the worst in the industry Bad atmosphere in the office

Viewing 13 - 15 of 23 Reviews

Glassdoor has 1,294 Quest Software reviews submitted anonymously by Quest Software employees. Read employee reviews and ratings on Glassdoor to decide if Quest Software is right for you.