1. angry customers and very strict script: There is a very strict script that we must follow. Messing up by just a word or two could get you written up or even fired. This is pretty common in companies, however, it's the script itself that makes it bad, not the strictness. You must make the customer feel like getting a membership is their only option. "Which unlimited membership were you looking to get started with us today?" is required word for word on the script. After they say no, according to an anonymous member of the sales team you can't give them a single wash until they say no 3 times. I'd say one in 10 customers get very frustrated at that point. I had a few customers get extremely angry too. Personally, I would feel mentally drained after every shift. 2. Absolutely horrible enforcement and organization It was more common to see a team member break a rule than to follow it. It wasn't very uncommon for me to see employees disappear without clocking out, just to come an hour later with takeout in their hands. After repeatedly reporting the issue, it never was really resolved. In the group chat our manager, and other team members would constantly ask for coverage. Almost every single day. It was frustratingly common to have team members refusing to do work. I would be overwhelmed with things to do, and sometimes when asking a coworker whos on their phone, or not doing anything for help I'd get the response "no, I don't want to do it". These things were super common because people never got in trouble. I've seen people vaping in the breakroom, I've seen people bring in their SO for a "work date", and I've seen people leave without permission. Just for no action to be taken. 3. strict uniform A strict uniform is fine, but it shouldn't inhibit your ability to stay warm. I tried so many things to avoid being completely miserable temperature wise and my tactics kept getting rejected. This included layering under my uniform, (they said it was too bulky) wearing black snow pants, and more. And no, a crappy quick quack coat from china isn't going to keep me warm
