The kind of job you warn your friends about
Pros
Friendly and supportive coworkers, very relaxed dress code, some of the managers and leads are quite friendly
Cons
Customer service people are treated like cattle, kept as temps via Randstad for upwards of 2-3+ years, and provided no benefits or vacation time, save for 7 days a year of combined sick/personal time. Virtually no growth opportunities, outside of a handful of people who beg, plead, and brown nose, and if you aren't friendly with senior staff, you will go nowhere. The work itself - lead generation - is extremely shady and you are encouraged to mislead customers as to the true nature of the work, and what will be done with their information. Excessive scrutiny of what you say and do, combined with massive turnover, has cultivated a paranoid atmosphere. Executive and administrative staff has almost zero involvement with the call center side, save for the rare visit with call center leads and managers, but don't acknowledge or speak to reps at all.
