Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 270 reviews)); "Good pay but not much else going for it." ((in 133 reviews)); "Good work life balance and flexible" ((in 114 reviews)); "Good Culture to survive" ((in 75 reviews)); "The work environment was good" ((in 73 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 216 reviews)); "No benefit and no room fir growth" ((in 210 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "The managers have no experience." ((in 59 reviews)); "I received a "thanks" with a promise of a raise...now it's 3 months with no raise just a false promise." ((in 55 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

1.0

May 9, 2018

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Opportunity for occasional OT, and my coworkers were wonderful

Cons

Mean and occasionally verbally abusive sales people, low pay

3.0

Feb 3, 2018

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Large company with big opportunities and mostly A very reliant chance to be opened in the foreseeable future

Cons

They dont know you exist

3.0

Jan 20, 2018

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hours are good, close to home. I love most of the people I work with, very inclusive environment.

Cons

Raises are not based on performance and there's not much room for growth.

Viewing 28 - 30 of 60 Reviews

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

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CSR

Customer Service

Customer Service

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