Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 272 reviews)); "Good pay but not much else going for it." ((in 132 reviews)); "Good work life balance and flexible" ((in 120 reviews)); "Good work environment for freshers" ((in 76 reviews)); "Friendly employees and leaders." ((in 70 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 220 reviews)); "No benefit and no room fir growth" ((in 199 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 171 reviews)); "The managers have no experience." ((in 59 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 57 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

1.0

Oct 14, 2013

The company was MUCH better before bought by RR Donnelley

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

One of the few place to work in that area

Cons

RRD does not care about employees. Health care went through the roof after their purchase of Perry Judds and they took away a lot of things that made Perry Judds great

3.0

Sep 12, 2010

A decent place to work, most of the time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The work is usually engaging and challenging. CSRs are afforded the opportunity to work with major clients, which is interesting, and to be involved in projects which use the latest technology.

Cons

Prepare for crazy hours and not feeling OK with leaving at your anticipated quitting time. Expect calls at home if questions arise in your absence.

3.0

Sep 7, 2008

Great place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The more experienced workers there are more than willing to share their experience with the younger generation. Tremendous amount of cooperation between peer groups. Proud history of the company.

Cons

No chance career advancement, just career entrenchment. Wherever you start your career - you'll be there till the bitter end.

Viewing 58 - 60 of 60 Reviews

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Jobs at R.R. Donnelley

Customer Account Assistant

Print Production Spec - Client Service Representative 1st Shift

Senior Account Manager

Senior Account Manager (Legal Services) - Remote

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R.R. Donnelley reviews R.R. Donnelley Customer Service Representative reviews

R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The company was MUCH better before bought by RR Donnelley

A decent place to work, most of the time

Great place to work.

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