Is R.R. Donnelley a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at R.R. Donnelley have rated their employer with 3.1 out of 5 stars in 60 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 60 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at R.R. Donnelley.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 270 reviews)); "Good pay but not much else going for it." ((in 133 reviews)); "Good work life balance and flexible" ((in 114 reviews)); "Good Culture to survive" ((in 75 reviews)); "The work environment was good" ((in 73 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 216 reviews)); "No benefit and no room fir growth" ((in 210 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "The managers have no experience." ((in 59 reviews)); "I received a "thanks" with a promise of a raise...now it's 3 months with no raise just a false promise." ((in 55 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

3.1

41% would recommend to a friend

(60 total reviews)

Thomas J. Quinlan, III

74% approve of CEO

44% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Senior management

2.7

Compensation and benefits

2.6

Culture & values

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative employees have rated R.R. Donnelley with 3.1 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

3.0

Mar 11, 2020

Nice day to day

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers are nice and supportive. Every day is different.

Cons

High turnover means extra accounts get added to your workload. Can be stressful. Benefits are not good.

2.0

Feb 10, 2020

Csr

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Car, everyone underpaid overworked why do they stay?

Cons

everyone underpaid overworked and no future, what else

5.0

Jan 29, 2020

It it greatful opportunity to work in RR DONNELLEY, it will going to my next level carrier.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Creative, Innovation, Experience, Future Growth

Cons

Its challenge me to do multiple task at the same time. Very good experience.

Viewing 22 - 24 of 60 Reviews

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Jobs at R.R. Donnelley

Customer Account Assistant

Print Production Spec - Client Service Representative 1st Shift

View all Customer Service Representative Jobs

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R.R. Donnelley

R.R. Donnelley Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice day to day

Csr

It it greatful opportunity to work in RR DONNELLEY, it will going to my next level carrier.

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