Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 63 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and community in the company" ((in 39 reviews)); "Benefits are good" ((in 33 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 7 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,054 total reviews)

Dave Hobday

92% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,054 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

2.0

Jan 17, 2025

Do not recommend

Personal case manager

Recommend

CEO approval

Business Outlook

Pros

RAC cover for your vehicle as an employee

Cons

The team operates in a disorganized manner with unclear processes. Quality reviews are conducted by an individual who has been with the company for a long time but has only slightly more knowledge of the processes than a newcomer. There is a noticeable culture of gossip and negativity within the team. While I hesitate to generalize, there are instances where behavior feels exclusionary or undermining. This atmosphere appears to contribute to high turnover, as team members leave not due to workload but because of the overall environment.

2.0

Jan 17, 2025

Terrible Company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

4 on 4 off days

Cons

they are terrible, they push you to answer a certain amount of calls and don’t care if the customer gets sorted

4.0

Jan 14, 2025

Interesting business to work at

Finance analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of interesting things happening around the business. Overtime not expected. Clear business strategy.

Cons

Large staff turnover had meant some things had to be picked up and learnt from scratch.

Viewing 454 - 456 of 1,054 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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