Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.2 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (12) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 82 reviews)); "Fun and friendly colleagues" ((in 70 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 36 reviews)); "Great teamworking ethos and culture" ((in 35 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 22 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 11 reviews)); "pension is not market leading" ((in 10 reviews)); "It's border line bullying and like being at school." ((in 6 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

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RAC

RAC reviews

4.5

89% would recommend to a friend

(1,056 total reviews)

Dave Hobday

92% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Career opportunities

4.2

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,056 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

May 12, 2025

Working in QA

Quality consultant

Recommend

CEO approval

Business Outlook

Pros

Good perks Flexibility Friendly Team Hybrid

Cons

The individual teams can feel segregated as we are a very large team now.

3.0

May 12, 2025

RAC Review

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Job security, Small friendly team, everybody is approachable and willing to give advice. Training and coaching is very good and regular.

Cons

As a whole i don't think RAC is very flexible to colleagues.

RAC Response

Thank you for taking the time to share your feedback — we truly appreciate your honesty. We’re committed to making this a positive and supportive place to work, and feedback like yours is essential in helping us grow and improve. If there’s anything you’d like to discuss further, we strongly encourage you to reach out to your Line Manager or a member of the People (HR) team. They’re always available to listen and offer support. Your voice matters, and we're here to make sure it's heard

5.0

May 12, 2025

RAC

Quality assurance consultant

Recommend

CEO approval

Business Outlook

Pros

Good team work, working own hours, being positive, always to support colleagues.

Cons

Not letting colleagues wearing joggers.

Viewing 580 - 582 of 1,056 Reviews

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Jobs at RAC

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