Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 67 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 43 reviews)); "Great team and community in the company" ((in 41 reviews)); "Great teamworking ethos and culture" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 27, 2026

nice place to work

Renewal sales representative

Recommend

CEO approval

Business Outlook

Pros

nice work atmosphere everyone is really friendly the floor walkers are worth there weight in gold very helpful in helping you succeed once you get on the phones theres also room for progression the restaurant makes really nice food at reasonable prices.

Cons

uniform is hit and miss on what we can wear would be nice if we could work from home 1 day a week

RAC Response

4mo

Thank you for sharing your experience, and we’re really pleased to hear that you’ve found the atmosphere friendly and supportive. Our floor walkers will be thrilled to know their guidance is making such a difference, and it’s great to hear you’re enjoying the on‑site facilities and can see opportunities for progression. Thanks for your feedback around uniform consistency and the wish for occasional work‑from‑home flexibility. While the nature of the role means we need most colleagues on‑site to support our customers effectively, we’ll continue to review ways we can enhance the overall colleague experience. Thank you again for your positive comments - it’s great to have you as part of the team.

5.0

Jan 27, 2026

Nice work atmosphere

Renewals and retention agent

Recommend

CEO approval

Business Outlook

Pros

Lovely people to work with, really nice atmosphere in the building and when you get on the phones, the floor walkers are very very helpful, no question is a stupid one!

Cons

There are no cons I've come across so far.

RAC Response

4mo

Thank you for taking the time to leave a review. It’s wonderful to hear that you’re enjoying the atmosphere in the building and working alongside such supportive colleagues. Our floor walkers will really appreciate your kind words — creating a space where everyone feels comfortable asking questions is exactly what we aim for. We’re glad you’re having a positive experience so far, and we appreciate you sharing it.

5.0

Jan 27, 2026

Great place to work!

Personal assistant

Recommend

CEO approval

Business Outlook

Pros

Great communication from the top down Great opportunities for growth

Cons

The pace is really fast

RAC Response

4mo

Thank you for taking the time to leave a review, and for your many years of dedication so far! It’s fantastic to hear that you value the strong communication across the organisation and the opportunities for growth — both are things we work hard to deliver for colleagues. You’re right that the pace can be fast at times, and that’s often the nature of a business driven by customer demand and real‑time support. We appreciate you highlighting it for others considering a role with us. Thanks again for your feedback and for everything you bring to the team.

Viewing 58 - 60 of 1,050 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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