Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 49 reviews)); "Great team and community in the company" ((in 42 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "pension is not market leading" ((in 8 reviews)); "constant pressure to hit targets" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jun 16, 2022

Great Local management

Test analyst

Recommend

CEO approval

Business Outlook

Pros

They have some of the most supportive managers i've dealt with.

Cons

Higher/executive management tend to be selfish and unsupportive

RAC Response

3y

Thank you for taking the time to review. Great to know that you felt supported by your managers, and that you enjoyed your time at RAC.

2.0

Jan 9, 2022

Dont

Retention representative

Recommend

CEO approval

Business Outlook

Pros

I'm struggling with this one

Cons

Hours change, pay cuts, floor managers don't know how to manage people!

2.0

Oct 12, 2021

Unsustainable pace and poor work life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- There are some good people working here - Bonus has been paid out pretty consistently - Free parking on site - Free breakdown cover - Good location for transport

Cons

- Pace and expectations are unrealistic and unsustainable - Senior Exec prime and only concern is profit and the bottom line, squeezing every last penny - Don’t expect to ease in to anything or do things necessarily the right way; just the cheap way - Work life balance has slightly improved since working from home due to Covid (only because you can shut your laptop, the workload remains the same) - High turnover - It is not unusual for colleagues to be on long term sick due to breakdown or stress induced issues

Viewing 64 - 66 of 1,050 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Great Local management

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Unsustainable pace and poor work life balance

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