RAC reviews

Thank you for sharing your feedback, it’s really important to us to hear both the positives and the challenges. We’re glad to hear you enjoy the variety in your day-to-day role. We know that working in a customer-demand driven environment can be intense, and we’re sorry to hear that the pressure around KPIs and scheduling has impacted your experience. Your comments about member service and internal processes are taken seriously and our patrol teams are committed to reviewing how we can better support our patrols while maintaining high standards of care for our members. We also appreciate your advice to management. Striking the right balance between performance measurement and service quality is something we’re continuously working on and feedback like yours helps us understand where we need to improve. Thanks again for taking the time to share your thoughts.

Thanks for taking the time to complete a review, I am sorry to hear how you are feeling. We’re committed to creating a workplace where everyone feels included, respected and valued. I would encourage you to reach out to your line manager, a member of the management team or the People (HR) team to see how we can support you. Your feedback is helpful so we want to ensure we address any issues as they arise.