RAC reviews

4.5

89% would recommend to a friend

(1,051 total reviews)
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Dave Hobday

93% approve of CEO

84% positive business outlook

RAC has an employee rating of 4.5 out of 5 stars, based on 1,051 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
May 9, 2025

Company review

Recommend
CEO approval
Business Outlook

Pros

Useful for legal experience and to gain confidence in your legal knowledge. Free coffee and cake here and there.

Cons

Poor pay. Very stressful as they monitor your calls and every minute of your time - how long your calls last, how long you put them on hold and how long your personal time is (e.g. bathroom time).

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RAC Response
1y
We’re sorry to hear about your experience - people leadership is an area we’re consistently working to strengthen. Over the past year, we’ve invested in leadership development workshops and 1:1 coaching to help our managers better support their teams. Your feedback is valued and will be passed on to inform ongoing improvements.
1.0
May 5, 2025

Smr smr smr smr smr smr smr

Recommend
CEO approval
Business Outlook

Pros

Can earn good money if your willing to sell your soul

Cons

Have to push smr like your life depends on it. Get calls from management if you do hit your “quota” it’s all the company care about as apparently the ceo has invested his own money in it. So us patrols have to make it work for his benefit

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RAC Response
1y
Thank you for sharing your feedback, we appreciate you being open about your views and we’re committed to making the RAC an even better place to work. Our SMR offering provides a full end-to-end solution for our members when they need us most and creates more jobs and opportunities for colleagues. Our CEO is passionate about this. If you have concerns or questions, please speak to your Line Manager or a member of the HR team as we’re always here to listen.
2.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Start and finish from home, always traveling around, sometimes get to finish at good times.

Cons

shift patterns moved to more consistently late finish, no appreciation of work done, salary not inline with industry standard considering the extra dangers of the job. stupid KPI's that make people not fix cars properly, glorify work times to make bonnet slammers look like good technicians. poor quality of equipment on the van. High up management with no experience of working on the ground.

Viewing 82 - 84 of 1,051 Reviews

Glassdoor has 1,119 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.