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      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,050 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.3

      Work/Life balance

      4.3

      Career opportunities

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Dec 9, 2025

      Toxic

      Hr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice ‘on the ground staff’ Onsite Canteen Good Benefits Free Parking Visiting stall holders (cakes, perfumes ext)

      Cons

      Toxic environment coming from the top down. Some line managers bully their staff and threaten other staff members into silence and compliance with their bullying. You only need to look at the turn over in the people team to see how toxic this place is - upwards of 26 in 2 years!

      avatar
      RAC Response
      6mo
      Thank you for taking the time to share your feedback and for highlighting the positives. However, we’re very concerned to hear your comments about the culture and management behaviours you experienced. This is not the environment we strive to create at RAC. While we can’t comment on individual circumstances, we take allegations of bullying and toxicity extremely seriously. We encourage anyone who experiences or witnesses this to raise it through their line manager, the People Team, or via our confidential reporting channels so we can investigate and take appropriate action. Your feedback is important to us, and we remain committed to fostering a respectful, supportive workplace for all colleagues. Thank you again for sharing your perspective.
      5.0
      Nov 5, 2025

      Great place to work

      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive management who have encouraged me in all roles I have been in. Giving me the confidence to complete training courses and get qualifications.

      Cons

      None that I can think of

      avatar
      RAC Response
      7mo
      Thanks for the review! It's so great that you're feeling supported and encouraged within your role, even after all these years - this is something we're really proud of throughout RAC and continue to nurture with out management. Good luck on your training courses, not that you'll need it!
      1.0
      Nov 4, 2025

      Management out of touch, customers lowest priority.

      Patrolman
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Start and finish at home. - Left alone if you get on and work hard. - Rewarding when you get to help someone. - Meeting lots of different people. - Other patrols; best part of the business, knowledgeable, caring, customer focused, understand procedures, member needs and needs of the business.

      Cons

      - Pay is lowest of all the large breakdown/recovery companies. - Working conditions constantly getting worse, management making decisions that negatively affect patrols and members. - Upper management so out of touch with reality, don't understand the patrol role at all. - Having to deal with members who have been left for hours or abandoned by the company. - Threatened with disciplinary if you don't force enough sales of SMR bookings, even if it's unethical. - SMR technicians hired are semi skilled, many comebacks/mistakes, hugely overpriced, very difficult to sell a poor product you don't trust. - Different departments fighting against each other, blaming each other got mistakes, leading to further members being forgotten or abandoned. - Call handlers and dispatch have stopped caring. Jobs constantly have incorrect information, location, symptoms etc. Leading to further member delays. Office don't read job notes or understand what goes on roadside at all, uncooperative and argumentative, no care for members at all.

      avatar
      RAC Response
      7mo
      Thank you for taking the time to share your feedback and for your continued service. We’re pleased to hear you value the independence of the role and the camaraderie among patrol colleagues, as these are core strengths of our business. That said, we are concerned by the issues you’ve raised in the 'considerations' section - these are important topics and we want to ensure your voice is heard through the correct channels in order to find solutions where possible. As a current employee, we strongly encourage you to raise these concerns directly with our People Team or through your line manager so we can address them properly. Internal feedback channels allow us to investigate and take action where needed. We want you to know that constructive feedback like yours helps us identify where we need to do better. Thank you again for sharing your perspective. Please reach out internally so we can work together on solutions.
      Viewing 139 - 141 of 1,050 Reviews
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      Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.