Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has been stable over the past 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Fun and friendly colleagues" ((in 70 reviews)); "Benefits are good" ((in 43 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 39 reviews)); "Great teamworking ethos and culture" ((in 33 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Oct 2, 2025

RAC Apprentice Academy

Senior apprentice leader

Recommend

CEO approval

Business Outlook

Pros

Variety in work Industry recognised qualification Supporting Colleagues skills and knowledge development structured learning in theory and hands on environment Dedicated mentorship

Cons

Fast Paced, training can mean staying away from home

RAC Response

8mo

Thanks for your review and for your long-standing contribution to RAC. It’s great to hear that the Academy offers variety and your support in developing colleagues’ skills is truly valued. We understand that training can be fast-paced and sometimes requires time away from home, and we appreciate the commitment this takes. As a demand-led business, these moments are sometimes necessary, but we’re always looking at how we can support balance and wellbeing wherever possible. Thanks again for all you do.

3.0

Sep 30, 2025

Very Mixed

Roadside patrol

Recommend

CEO approval

Business Outlook

Pros

Freedom. Helping people and the feeling that gives is the best reward

Cons

Constant targets to meet, not easy

RAC Response

9mo

Thank you for your review and for your many years of service. We're glad you found purpose in helping others, it's something we truly value. We also appreciate your feedback on targets and will continue working to support our teams in meeting expectations sustainably. Wishing you all the best.

1.0

Sep 30, 2025

Do not recommend

Renewals and retention agent

Recommend

CEO approval

Business Outlook

Pros

Modern office Food at lunch and cafe Parking Clean in the office

Cons

Poor management Bad work life balance Pay isn’t great, targets none reachable Letting a lot of people go Very high staff turn around No career progression

RAC Response

9mo

Thank you for your feedback and for highlighting some of the positives you've experienced. We’re sorry to hear about your concerns around management, targets, and career progression. When tough decisions are made — including structural changes — they follow a rigorous and considered process, with people and long-term impact at the heart of those discussions. If you need to discuss this further, please do reach out to the People Team (HR). We’re committed to improving the employee experience and appreciate you sharing your perspective to help us do that.

Viewing 154 - 156 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Reviews by job title

RAC Apprentice Academy

Very Mixed

Do not recommend

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