Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has been stable over the past 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Fun and friendly colleagues" ((in 70 reviews)); "Benefits are good" ((in 43 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 39 reviews)); "Great teamworking ethos and culture" ((in 33 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews))

What are the top reviewed RAC locations?

Atlantic City , Bronx , Minnesota City , Andersonville , London , Portland , Atlanta

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Sep 30, 2025

Customer service

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

A very fast paced well organised environment. Flexible working hours and a pathway for career progression. Good management really supportive. Benefits are gppd

Cons

At times can be very stressful.

RAC Response

9mo

Thank you for your review and for the important work you do supporting our customers, especially in moments when they’re distressed or vulnerable. We know it can be a tough role at times, and your efforts are truly appreciated. If things ever feel overwhelming, please remember there’s a wide range of support available - from your line manager to resources on The Hub and other internal channels. We’re here to help you thrive. Thanks again for being part of the team.

5.0

Sep 30, 2025

Great company to work for

999 call handler

Recommend

CEO approval

Business Outlook

Pros

Since iv been with RAC I have progressed up to a specialist call taker, I enjoy coming to work and feel valued, I have a fantastic manager who always goes beyond and above for each and every one of us.

Cons

Different shift patterns can some times be challenging.

RAC Response

9mo

Thank you for your lovely review, we’re so pleased to hear you feel valued and supported, and that your manager has made such a positive impact. It’s great to see your progression and enjoyment in the role. We know shift patterns can sometimes be challenging, and we’re always looking at ways to improve flexibility and balance. Your feedback helps us keep that front of mind. Thanks again for everything you bring to the team.

1.0

Sep 29, 2025

Political cesspool

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They pay above usual level

Cons

Very political Managers might talk about a "flat structure" but that's bs High expectations of over-performing with no support to do so People will ask you to do a job and then do it themselves anyway there are no safe spaces, especially not to speak truth to power

RAC Response

9mo

Thank you for taking the time to share your experience. We’re sorry to hear that your time at RAC left you feeling this way. Your feedback is deeply concerning and not reflective of the culture we strive to build. It looks like your review may have been cut off, so if you’re open to it, we’d welcome a more detailed conversation to better understand your experience and how we can improve. Thank you again for your review, and we wish you all the best in your future endeavors.

Viewing 157 - 159 of 1,050 Reviews

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Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Customer service

Great company to work for

Political cesspool

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