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      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,050 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.3

      Work/Life balance

      4.3

      Career opportunities

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Feb 5, 2024

      Fast paced and collaborative place to work

      Compliance
      Recommend
      CEO approval
      Business Outlook

      Pros

      RAC offer great flexibility to work around family needs with part-time and hybrid options, as well as opportunities to expand your skill set with support to diversify into new roles. I've worked across a number of areas across business. If you enjoy fast-paced and are a results-orientated individual, this is the place for you, RAC is a performance-driven company and perfect for individuals motivated by team success and driving better business outcomes. A collaborative work environment emphasises the need to work together and share information to achieve success, as well as maximize employee knowledge and ideas. There is ongoing celebration of employee success and regular recognition for going above and beyond with the RAC hero awards.

      Cons

      Whilst the pay is fair as the workload is considerable, the benefits are improving, however, there are areas that could be improved, mainly the maternity / paternity leave, health care and wider package could benefit from a review.

      4.0
      Dec 22, 2023

      Outbound Renewals - really not that bad!

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honestly - it's not cold calling, it's calling existing customers who haven't yet renewed their breakdown cover. Really not that scarey. Pay is extremely good for a job that requires no formal qualifications and bonuses are achievable. Overtime regularly available at extremely good hourly rates. Fantastic benefits scheme which includes salary sacrifice pension. Fantastic subsidised canteen serving food cooked fresh on site at a really good price point. Free coffee machines. Relaxed dress code.

      Cons

      Call centre work is not for the overly-sensitive - do not take customer complaints to heart, they are shouting at their frustration with the company, not with you! Not a great deal of room for promotion due to the nature of a call centre (many operators, few managers) - but plenty of opportunity to move across to different teams to work on different projects.

      Viewing 193 - 195 of 1,050 Reviews
      Related searches: RAC jobs | RAC salaries | RAC benefits | RAC interviews
      ReviewsRAC reviews

      Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.