Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,050 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      Sep 9, 2025

      My first 7 months within the SMR contact centre

      Smr advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working in this call centre has been a fantastic experience. The team environment is incredibly supportive, and our managers ensure we’re always learning and rotating tasks so the work never feels repetitive. SMR provides thorough training and only puts you on calls when you're truly ready, which builds real confidence. Senior managers are actively engaged and always celebrating our wins—buffet parties included! One of the best perks is the full breakdown cover for me and four others, which shows how much the company cares beyond the workplace. A huge thank-you to Rebekah Parry - my line manager, who has played the biggest role in helping me develop. Her guidance and support have made all the difference. And of course, thanks to Jai and all my amazing colleagues who are always ready to help. I’m proud to be part of such a positive and encouraging team.

      Cons

      SMR could have better overtime rates and more annual leave days

      avatar
      RAC Response
      9mo
      Thank you so much for your thoughtful review - it’s fantastic to hear how supported and confident you’ve felt in your role. We’re especially glad to hear the team have made such a positive impact on your experience - our people really do make the us, us! We appreciate your feedback around overtime rates and annual leave - it’s helpful and will be taken into consideration as we continue to improve. Thanks again for being such a valued part of the team!
      5.0
      Sep 9, 2025

      Good

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      benifits, pay, enviroment, staff, managers

      Cons

      travel, shifts, equipmnent, lunch, lates

      avatar
      RAC Response
      9mo
      Thank you for taking the time to share your feedback. We're really pleased to hear that you’ve had a positive experience with so many aspects of the role and RAC - It’s great to know they're making a difference. We also appreciate your honesty about the areas that could be improved, but it would be really useful for us to get some more context to these so we can feedback to the relevant teams and see how we can be better. We're assuming you're a current colleague, so if you could reach out to your Line Manager or the People Team (HR), then we'd be happy to discuss further.
      4.0
      Sep 5, 2025

      Better than many

      Retentions advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice place Nice people Good atmosphere mostly

      Cons

      Rubbish bonus Made redundant then they changed their minds

      avatar
      RAC Response
      9mo
      We're pleased to hear you've found the people and atmosphere at RAC to be positive, creating a great place to work is something we truly value. We’re sorry to hear about your concerns regarding the bonus structure and redundancy process. While we’re not aware of the specific details in your case, we want to reassure you that any decisions around employment changes involve multiple factors and are handled with care, transparency, and in line with our policies. If you’d be open to sharing more detailed feedback, we’d welcome the opportunity to listen and learn - please contact the People Team (HR).
      Viewing 208 - 210 of 1,050 Reviews
      Related searches: RAC jobs | RAC salaries | RAC benefits | RAC interviews
      ReviewsRAC reviews

      Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.