RAC reviews

Thank you so much for your incredible 20 years of service! We're really glad to hear that you find the exploration of different areas within the business and different learning opportunities a real pro for RAC, we think so too. We also appreciate your feedback about feeling listened to and acknowledged. It’s a powerful reminder of how important it is to recognise the passion and commitment our colleagues bring to RAC every day. Your voice matters, and we’ll continue working to ensure everyone feels valued and heard. Thanks again for sharing your experience and here’s to many more successful years ahead!

Thank you for sharing your feedback, it’s really important to us to hear both the positives and the challenges. We’re glad to hear you enjoy the variety in your day-to-day role. We know that working in a customer-demand driven environment can be intense, and we’re sorry to hear that the pressure around KPIs and scheduling has impacted your experience. Your comments about member service and internal processes are taken seriously and our patrol teams are committed to reviewing how we can better support our patrols while maintaining high standards of care for our members. We also appreciate your advice to management. Striking the right balance between performance measurement and service quality is something we’re continuously working on and feedback like yours helps us understand where we need to improve. Thanks again for taking the time to share your thoughts.