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      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,050 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Senior management

      4.4

      Compensation and benefits

      4.3

      Work/Life balance

      4.3

      Career opportunities

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Aug 23, 2025

      Strong brand, great people – but stagnation makes sales tough

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Brand Recognition – The RAC name carries significant weight with customers, opening doors and lending credibility in sales conversations. Supportive Immediate Team – Day-to-day colleagues are committed, professional, and genuinely want to deliver good outcomes for customers. Job Security & Benefits – As part of a large, established organisation, there’s stability and competitive employment terms compared to smaller companies Customer Trust – Longstanding relationships and customer confidence in the RAC’s heritage make retention easier.

      Cons

      Operational Friction – Basic processes are cumbersome, often creating frustration for customers and internal teams. Dedicated Customer Success Function – Retention and upsell opportunities are often missed due to the absence of structured customer success support. Internal Bureaucracy – Being part of a larger corporation sometimes stagnates decision-making Pressure Without Enablement – High sales targets are set, but often without the marketing, product, or operational support needed to realistically hit them.

      avatar
      RAC Response
      10mo
      Thank you for taking the time to share your experience and insights. It’s great to hear so many things you enjoy about your role and RAC. These are all things we’re proud of, and it’s encouraging to know they’ve made a difference in your time here. We also appreciate your honest feedback around some of the operational challenges. We’re actively working across management in the business to improve how we enable our teams - especially when it comes to sales performance, customer success, and decision-making agility. Thanks again for your continued contribution and for helping us grow stronger.
      5.0
      Aug 22, 2025

      Great opportunities for career development

      Head of technology delivery
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having started 24 years ago in the contact centre, RAC has provided me the opportunities to develop myself and my career, so I am now in a Head of Role. Along the way I've worked in 3 different divisions and gained a vast amount of experience. When people ask me why I've stayed so long I say the following... The people, because they have a can-do service orientated attitude. The place, because it's allowed me to progress and kept me continually interested and challenged. The performance, because the organisation continues to grow and smash it's targets year after year and it's great to be a part of a winning team.

      Cons

      You need to be the kind of person who is prepared to be challenged by workload and can pivot when priorities change.

      avatar
      RAC Response
      10mo
      Thank you for sharing your incredible journey with RAC; 24 years is a remarkable milestone! It’s great to hear how your career’s grown from the contact centre to a Head-of-Role, with experience across different areas too. Stories like yours really show what’s possible at RAC and are a great inspiration for others looking to grow here. Your reflections on the people, opportunities, and performance truly capture what makes RAC special. We also appreciate your honest note about the pace and shifting priorities. As a customer-demand driven organisation, we know things can move quickly, and it’s great to hear that you’ve embraced that challenge and thrived within it. Thank you again for being such a valued part of the RAC team, we’re lucky to have you!
      4.0
      Aug 21, 2025

      Job RAC

      Rail operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      good to start and growth the career

      Cons

      have many work to do

      Viewing 214 - 216 of 1,050 Reviews
      Related searches: RAC jobs | RAC salaries | RAC benefits | RAC interviews
      ReviewsRAC reviews

      Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.