Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 58 reviews)); "You can work from home it is the best job opportunity recommend 100%." ((in 42 reviews)); "Great coworkers and people to work with" ((in 18 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 18 reviews)); "Great work environment and Ell Well program." ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 52 reviews)); "Benefits are good, but could be a little more affordable." ((in 27 reviews)); "Management is young and in a clique" ((in 27 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews)); "Can't believe anything they say and too much favoritism." ((in 14 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.6

Compensation and benefits

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

884 reviews

5.0

Apr 15, 2025

Career

Manager

Recommend

CEO approval

Business Outlook

Pros

Strong sense of belonging Opportunities to build meaningful relationships Collaborative atmosphere that fosters trust and support Easier to ask for help and share ideas Encourages teamwork and mutual respect Regular learning opportunities (trainings, feedback, new challenges) Clear path for growth and advancement Encouragement to step outside your comfort zone Keeps work interesting and engaging Shows that leadership invests in people’s potential

Cons

I can't think of any currently.

RDI Response

1y

Thank you for the thoughtful and encouraging feedback. We’re grateful for your insights and completely agree—fostering strong relationships and investing in our people are essential to our continued success.

5.0

Apr 2, 2025

Great opportunities

Program manager

Recommend

CEO approval

Business Outlook

Pros

Great opportunities to learn and develop professional skillsets. The company focuses a lot of resources to ensure staff are adequately prepared and trained. Positive workspace encouraging others to achieve personal goals.

Cons

Change can happen quickly requiring you to immediately adapt.

RDI Response

1y

Thank you for the thoughtful feedback! We're glad you value the learning opportunities and supportive environment. We’ll continue to prioritize adaptability while recognizing and uplifting both leaders and frontline staff.

5.0

Mar 20, 2025

A Truly Supportive and Welcoming Workplace!

Ell well

Recommend

CEO approval

Business Outlook

Pros

Working at RDI has been an amazing experience. From day one, I felt encouraged to be myself, which is something I truly value in a workplace. The culture here is incredibly inclusive, and it’s clear that the company genuinely cares about the well-being and individuality of every employee. The team atmosphere is something I’ve never experienced before. Everyone is supportive, and it feels like we’re all part of one big family. Whether you’re looking for advice or just want to share a win, there's always someone willing to help or cheer you on. The leadership at [Company Name] fosters a positive environment where open communication is encouraged, and creativity is celebrated. It’s a place where your voice is heard, and where you're given the freedom to grow professionally and personally. I’m proud to be a part of such an incredible company, and I truly believe it’s a great place to work. Highly recommend it to anyone looking for a supportive, empowering, and positive work environment!

Cons

insurance is the only thing i would say is a con.

RDI Response

1y

Thank you for the amazing feedback! We’re so glad you’ve had such a positive experience and feel supported in your growth. We also appreciate your input on the insurance—it's something we'll definitely take into consideration as we continue to improve.

Viewing 31 - 33 of 884 Reviews

Jobs at RDI

Spanish Bilingual Dispatcher/Customer Service

Call Center Customer Service Representative

Principal CRA - Monitoring Standards & Training

Spanish Bilingual Customer Service Representative

RDI

RDI reviews

Ratings by category

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Reviews by job title

Career

Great opportunities

A Truly Supportive and Welcoming Workplace!

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