Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 62 reviews)); "Work from home is available" ((in 40 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "Great work environment and Ell Well program." ((in 18 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 50 reviews)); "low pay bad management" ((in 28 reviews)); "Benefits are good, but could be a little more affordable." ((in 24 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews)); "Can't believe anything they say and too much favoritism." ((in 14 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

3.0

Jul 26, 2022

Agent

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

work from home work with great people for areas needing improvement team works together

Cons

not enough pay xpo is terrible and customers give many thoughts of feedback regarding casper using a better in home delivery partner

RDI Response

3y

Hello and thank you for your feedback. We love that you are enjoying your time here at RDI and we look forward to many years to come!

4.0

Jul 26, 2022

great

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

work from the house I love it

Cons

the pay could be more

3.0

Jul 26, 2022

Work From Home

Agent

Recommend

CEO approval

Business Outlook

Pros

Good and nice customers always ready to book

Cons

Customers with attitudes who always rude

RDI Response

3y

Thank you for taking the time to leave this review. When working as an agent, it can be difficult at times handling the customers. This is why we stress the importance of a good relationship with your direct supervisor as they are experienced in what to say and how to handle stressful calls. They work with our agent’s side-by-side to teach them the knowledge and soft skills to make every call as successful as possible. Thanks again for your feedback and we’re glad to hear you’re enjoying your time at RDI.

Viewing 328 - 330 of 884 Reviews

Jobs at RDI

Clinical Monitoring Standards Lead

Clinical Data Manager - Data Integrity & Investigation

Clinical Operations Lead

RDI

RDI reviews

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Ratings by demographic groups

Reviews by job title

Agent

great

Work From Home

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